Frequently Asked Questions

Q: I do not live in California, can I still purchase a plan from this site?

A: Yes, we sell Security+Plus plans in all states, except Florida.

Q: Why is your pricing so much less than my local dealer?

A: We price the plans for volume and only make money by selling a larger volume of contracts each month.

Q: What does my vehicle qualify for?

A: Vehicles with under 36,000 miles and less than 36 months old can purchase any plan on our site. If your vehicle is no longer within either of those parameters you can purchase any of the Pre-Owned Vehicle plans.

Q: Is this the exact same coverage that i can purchase from my local Nissan dealership?

A: Yes, it's identical.

Q: Is this plan through Nissan or some other third party provider?

A: All plans we sell on this site are backed by Nissan Extended Services, North America. It's the exact same plan you'd expect to find at any local Nissan dealership.

Q: What is a Vehicle Service Contract?

A: A vehicle service contract is different from the factory coverage that comes with your new vehicle. It is a specific agreement between you and the contract provider, in this case Nissan, to repair your vehicle for covered failures. All Nissan vehicles come with a 36 month or 36,000 mile warranty comprehensive warranty from the factory in addition to a 60 month or 60,000 mile limited power-train warranty. Upon expiration, you have no protection against breakdowns or failures. Nissan Security+Plus contracts assure that parts & labor required for replacement or repair of covered mechanical systems in your vehicle will be paid.

Q: Why should I choose a Nissan Security+Plus Extended Service Contract?

A: With a Security+Plus contract you are secure in knowing that Nissan North America will back your vehicle and pay all applicable warranty claims. There are many aftermarket warranty companies out there, but who knows if they'll still be around when your vehicle needs repair. With a Nissan contract you and your vehicle are safe and secure.

Q: How can I tell if a repair is covered under my Security+Plus Agreement?

A: Take your vehicle to the closest Nissan dealer. Once the problem has been diagnosed, they will advise you whether the repair is covered.

Q: I just purchased a Security+Plus policy with Roadside Assistance. How do I get service if my car breaks?

A: Call (800) 225-2476 for 24-hour national roadside assistance. Should a mechanical breakdown occur when you are 100 miles or more away from home, emergency travel/trip interruption is also provided. Refer to your service contract for complete details.

Q: How do I transfer a Security+Plus agreement?

A: Obtain a Transfer Request from your local dealer, and have it signed by both the current vehicle owner and the new owner. Mail this form to the address below, along with a copy of the vehicle maintenance history or a Security+Plus Inspection check sheet from your Nissan dealership. Also include any applicable transfer fee (depending on the state, in the form of a check or money order payable to Nissan North America). Allow 4-6 weeks for the transfer to take effect. A new agreement will be mailed to the new owner.

Nissan Extended Services North America
P.O. Box 685004
Franklin, TN, 37068-5004.

Q: How do I cancel my Security+Plus agreement?

A: Obtain a Cancellation Request from your authorized Nissan dealer, and have it signed by both you and the dealer. Mail the form to the address above. If you are unable to go to an authorized dealer, send a letter requesting a cancellation to the address above. You must include the date and mileage at the time of cancellation. If you financed your service agreement with the vehicle, the cancellation refund will be sent to the lien holder, unless you include proof of loan payoff. Allow 4 6 weeks for the cancellation to be processed.

Q: What are some of the benefits of Maintenance+Plus?

A: Your vehicle will be worked on by factory trained technicians and Genuine Nissan Parts will be used to help maintain your vehicle's reliability and value. Maintenance+Plus also ensures your protection from future parts and service price increases and since all Maintenance+Plus plans have no deductible; you get an outstanding value to go along with expert Nissan service.

Q: Does Maintenance+Plus match what Nissan recommends?

A: 3 out of the 4 plans available offer the identical service recommended by Nissan in your Service and Maintenance Guide.

Q: Where can I get my Maintenance+Plus covered vehicle serviced?

A: You can go to any participating Nissan dealer.

Q: How do I transfer a Maintenance+Plus agreement?

A: Obtain a Transfer Request from your dealer, and have it signed by both the current vehicle owner and the new owner. Mail this form to the address below, along with a copy of the vehicle maintenance history or a Security+Plus Inspection check sheet from your Nissan dealership. Also include any applicable transfer fee (depending on the state, in the form of a check or money order payable to Nissan North America). Allow 4 6 weeks for the transfer to take effect. A new agreement will be mailed to the new owner.

Nissan Extended Services North America
P.O. Box 685004
Franklin, TN, 37068-5004.