Frequently Asked Questions

This site is for the purchase of Nissan Security+Plus extended service policies. If you have a question about an existing policy, need to make claim or have cancellation questions please call (800) NISSAN1.

For questions regarding this site and the Nissan plans we offer:

Q: Do I choose New or Used plans for my vehicle?
A: The term new or used doesn't apply to how you purchased your vehicle.  Any Nissan that is still covered by its original 36mo / 36,000mi Basic Warranty will qualify for both plan types.   Once the Nissan is outside its Basic warranty period it will only qualify for the "used" plan type.  (It doesn't matter if you purchased the vehicle new or used, only that it falls within the orginal warranty period.)

Q: What is the difference between new and used plans?
A: A "new" Security+Plus plan requires the vehicle to be still be covered under the factory Nissan 36 Month / 36,000 Mile warranty. All "New" Vehicle Plans start on the date the vehicle was first sold New and from zero miles on the odometer.   The "Used" Vehicle Plans start on the date you purchase the plan and the mileage is in addition to what is already on the vehicle.


Q: How does the installment plan work for Security+Plus Plans?
A: Nissan has an installment options for all Security+Plus plans, with payment terms from 6 to 24 months, depending on the plan length.  For more detailed information:  0% Installment Plan

Q: What is the difference between the Gold Preferred and Silver Preferred plans?
A: The difference between the plans has to do with the overall amount of covered items.  Roughly 97% of all Nissan Security+Plus contracts sold nationally are Gold Preferred, due to its comprehensive coverage of electronic systems.  You can view the coverage side by side, here:  Component Coverage Chart


Q: Why should I consider Nissan extended service coverage for my vehicle?
A: Peace of mind: With Nissan extended service coverage, you can have peace of mind knowing that you are protected against unexpected and potentially expensive repairs. It provides an additional layer of protection beyond the standard factory warranty, which typically expires after 36 months or 36,000 miles.

Cost savings: Auto repairs can be costly, especially if major components or systems fail. Extended service coverage with Security+Plus can help mitigate these expenses by covering the cost of parts and labor for covered repairs. Depending on the plan you choose, it can significantly reduce or eliminate out-of-pocket expenses.

Comprehensive coverage: Nissan's extended service coverage offers a wide range of coverage options to suit your needs. These plans can cover various components of your vehicle, such as the engine, transmission, electrical system, and more. All plans even include roadside assistance, rental car reimbursement, and trip interruption benefits.

Transferable and resale value: In many cases, Nissan's extended service coverage is transferable to a new owner if you decide to sell your vehicle before the contract expires. This transferability can be a valuable selling point, as it gives potential buyers the assurance that the vehicle is protected and well-maintained.

Authorized repairs: When you have Nissan extended service coverage, repairs are performed by trained technicians at authorized Nissan dealerships or certified repair centers. This ensures that your vehicle receives high-quality service using genuine Nissan parts, maintaining the integrity and performance of your vehicle.

Q: What are the advantages of purchasing Nissan extended service coverage over third-party warranties?
A: Genuine Nissan parts and expertise: Nissan dealerships and certified repair centers have technicians who are specifically trained to work on Nissan vehicles. Their expertise and familiarity with Nissan models can result in more accurate diagnoses and efficient repairs.

Seamless claims process: Being covered directly with Nissan Security+Plus leads to a smoother claims process since there are no intermediaries involved. You work directly with your local Nissan representatives who have in-depth knowledge of the coverage and the claims process.

Integration with Nissan's systems: By purchasing extended service coverage from Nissan, you can benefit from the seamless integration of the coverage with Nissan's systems. This integration can simplify administrative tasks such as verifying coverage, processing claims, and tracking repair history. It ensures that your coverage is well-documented and easily accessible when needed.

Q: Can I purchase a Nissan Security+Plus plan online?
A: Yes, you can purchase a Nissan Security+Plus plan online in most states. We offer the convenience of online purchasing allowing you to browse available options and complete the purchase from the comfort of your home. It streamlines the process and eliminates the need to visit a physical dealership.

Q: What does my Nissan qualify for?
A: To determine what your vehicle qualifies for in terms of a Nissan Security+Plus plan, there are specific criteria to consider. Here are some important factors:

Age of the vehicle: For a Nissan vehicle to be eligible for a Nissan Security+Plus plan, it must be 9 years old or newer. This means that the vehicle's model year should be within the past nine years. If your vehicle falls within this timeframe, it meets the basic requirement for qualification.

Mileage and age limitations: Depending on the specific plan and coverage you are interested in, there may be additional limitations based on mileage or age. For example, if your vehicle has more than 60,000 miles on the odometer or is older than 60 months (5 years), it will require a vehicle inspection to qualify for coverage. The inspection is done to assess the condition of the vehicle and ensure that it meets the necessary standards for coverage.

Q: Is this plan through Nissan or a third party provider?
A: All plans on this site are backed by Nissan Extended Services, North America.

Q: What is a Vehicle Service Contract?
A: A vehicle service contract is different from the factory coverage that comes with your new vehicle. It is a specific agreement between you and the contract provider, in this case Nissan, to repair your vehicle for covered failures. All Nissan vehicles come with a 36 month or 36,000 mile warranty comprehensive warranty from the factory in addition to a 60 month or 60,000 mile limited power-train warranty. Upon expiration, you have no protection against breakdowns or failures. Nissan Security+Plus contracts assure that parts & labor required for replacement or repair of covered mechanical systems in your vehicle will be paid.

Q: Why should I choose a Nissan Security+Plus Extended Service Contract?
A: With a Security+Plus contract you are secure in knowing that Nissan North America will back your vehicle and pay all applicable warranty claims. There are many aftermarket warranty companies out there, but who knows if they'll still be around when your vehicle needs repair. With a Nissan contract you and your vehicle are safe and secure.

Q: How can I tell if a repair is covered under my Security+Plus Agreement?
A: Take your vehicle to the closest Nissan dealer. Once the problem has been diagnosed, they will advise you whether the repair is covered.

Q: I just purchased a Security+Plus policy with Roadside Assistance. How do I get service if my car breaks?
A: Call (800) 225-2476 for 24-hour national roadside assistance. Should a mechanical breakdown occur when you are 100 miles or more away from home, emergency travel/trip interruption is also provided. Refer to your service contract for complete details.

Q: How do I transfer a Security+Plus agreement?
A: Obtain a Transfer Request from your local dealer, and have it signed by both the current vehicle owner and the new owner. Mail this form to the address below, along with a copy of the vehicle maintenance history or a Security+Plus Inspection check sheet from your Nissan dealership. Also include any applicable transfer fee (depending on the state, in the form of a check or money order payable to Nissan North America). Allow 4-6 weeks for the transfer to take effect. A new agreement will be mailed to the new owner.

Nissan Extended Services North America
P.O. Box 685004
Franklin, TN, 37068-5004.