Terms of Service
Terms of Service
Effective Date: June 1, 2026
Site: nissansrextendedservicecontracts.com (the “Site”)
Seller: Nissan of Santa Rosa (“Seller,” “Company,” “we,” “us,” or “our”)
These Terms govern your use of the Site. Product purchases are offered and sold by the Seller unless explicitly stated otherwise at checkout or in the applicable customer agreement.
1) Acceptance of These Terms
By accessing or using the Site, you agree to these Website Terms of Use (the “Terms”). If you do not agree, do not use the Site.
2) Parties; Roles; Service Providers; Third-Party Beneficiaries
Seller Role. The Seller offers and sells Nissan Security+Plus® vehicle service contracts (“VSCs”) and related ancillary products through the Site and is the primary contact for product questions, cancellations, refunds (if any) and customer agreement terms.
Service Providers. The Site is hosted, powered, and supported by third-party technology and service providers (collectively, “Service Providers”), which may provide software, hosting, integrations, authentication, and related services. Service Providers are not the seller, obligor, administrator, insurer, or provider of any VSC or ancillary product unless explicitly stated otherwise at checkout or in the applicable customer agreement.
Downstream Providers. The Site may rely on third-party providers (including hosting, content delivery, identity/authentication, SMS/messaging, payment processing, analytics, fraud prevention, customer support tools, and other infrastructure).
Third-Party Beneficiaries. The Seller and its affiliates, contractors, licensors, suppliers, and Service Providers are intended third-party beneficiaries of these Terms (including arbitration, class action waiver, disclaimers, limitation of liability, indemnification, and prohibited use) and may enforce these Terms.
3) Changes to the Terms and the Site
We may update these Terms by posting an updated version on the Site. Changes are effective when posted. Your continued use after changes are posted means you accept the updated Terms.
We may modify, suspend, or discontinue any part of the Site at any time.
4) Purpose of the Site; No Offer
The Site provides general information and may allow eligible users to obtain pricing, request information, create an account, and purchase VSCs and related ancillary products.
Information on the Site is provided for convenience and does not constitute a binding offer except as expressly presented during checkout. Final terms for any product or service are governed by the applicable customer agreement, contract, disclosures, and any documents provided during or after purchase.
5) Products, Coverage, Eligibility, and Availability (VSC Disclosures)
If the Site describes VSCs or other protection products:
• Coverage is governed only by the applicable customer agreement (including terms, conditions, limitations, and exclusions) and may vary by state/jurisdiction.
• Products, pricing, eligibility requirements, and availability may change at any time and may not be available in all states/jurisdictions.
• If there is a conflict between the Site and the applicable customer agreement, the customer agreement controls.
6) Nissan Security+Plus® Eligibility Requirements
Eligibility for Nissan Security+Plus® coverage offered through the Site is determined by the program rules of Nissan Extended Services North America (“NESNA”), which are subject to change at any time without notice as those guidelines are updated. To be eligible for Nissan Security+Plus® coverage, the following conditions must be met:
New Vehicle Plans
• The vehicle must still be covered under its original 36-month / 36,000-mile Basic Warranty at the time of contract purchase.
• Titan and NV models qualify for a “new” plan while under their original 60-month / 100,000-mile warranty.
Pre-Owned / Used Vehicle Plans
• The vehicle must be a 2017 model year or newer (as of 2026), based on Nissan’s 9-model-year eligibility rule.
• The vehicle must have less than 100,000 miles.
• A Vehicle Inspection Report (VIR) is required if the vehicle is beyond the 60,000-mile Powertrain Warranty or older than 60 months. Inspections must be performed at a Nissan dealership and are not included in the plan price.
Ineligible Vehicles
The following vehicles are not eligible for Nissan Security+Plus® plans:
• Vehicles not originally distributed by Nissan North America, Inc.
• Vehicles with a salvage, rebuilt, or similar branded title.
• Vehicles with True Mileage Unknown (TMU).
• Vehicles with voided factory warranties.
• Vehicles declared a total loss by any insurer.
• Vehicles with frame or unibody damage.
• Vehicles with flood damage.
• Vehicles outside required model year or mileage limits.
• Vehicles used for commercial purposes (except Nissan Commercial Vehicles).
Commercial Use. “Commercial use” means business use such as rental cars, landscaping trucks, taxis, and municipal fleet vehicles. Vehicles used for ride-sharing services such as Uber or Lyft are not considered commercial use and remain eligible.
Eligibility results displayed on the Site are estimates based on available data and NESNA program rules and are subject to final verification and acceptance by NESNA. See Section 8 (Estimates, VIN-Based Information, and No Reliance).
7) Coverage Validity and Underwriting
All Nissan Security+Plus® coverage purchased through the Site is directly underwritten by Nissan Extended Services North America (“NESNA”) and is accepted at all authorized Nissan dealerships throughout the United States. Coverage terms, conditions, limitations, and exclusions are governed solely by the applicable Nissan Security+Plus® customer agreement and NESNA program rules.
8) Estimates, VIN-Based Information, and No Reliance
The Site may display information derived from vehicle identifiers (including VIN), user inputs, third-party data sources, or provider rules (for example: vehicle details, in-service dates, warranty dates, eligibility, term/mileage options, pricing ranges, or other calculated results).
You understand and agree that:
• Certain results may be estimated or dependent on third-party data and may be incomplete, delayed, or inaccurate.
• When OEM/manufacturer in-service data is unavailable, the Site may display a third-party-reported in-service date (or similar proxy date), which is an estimate and may differ from the actual manufacturer in-service date.
• You are responsible for confirming the details that matter to you before purchase.
• Final eligibility, coverage terms, and contract details are determined by the applicable customer agreement and the issuing/administrating provider’s rules.
9) Online Purchases; Cancellations; Refunds
Cancellation and refund eligibility depends on purchase status and the applicable agreement:
A) Purchases made through this Site that are not yet signed. If you purchased coverage through this Site and the contract has not yet been signed, you may be able to request cancellation through the Site (if available) or by contacting the Seller using the contact methods or instructions provided on the Site or in any applicable cancellation/refund policy. Any refund (if applicable) will be handled based on the terms presented during purchase, the Seller’s applicable policies, and applicable law.
B) Purchases made through this Site that have been signed. If your contract has been signed, cancellation must follow the cancellation process and terms stated in your customer agreement.
C) Purchases not made through this Site. If you did not purchase the plan through this Site, cancellation must be handled by the original seller/provider according to their process and your applicable agreement.
Important: A cancellation request is not effective unless and until it is received and confirmed by the Seller in accordance with the applicable process and any required documentation.
10) Electronic Signatures; Electronic Records; Consent
Where permitted by law, you agree that:
• You may be asked to sign documents electronically and receive records electronically.
• Your electronic signature has the same legal effect as a handwritten signature.
• You consent to receive communications, disclosures, contracts, notices, and records electronically (via the Site, your account portal, or other electronic means), and you are responsible for maintaining access to your account and any email address associated with your account (if applicable).
• You may withdraw consent to electronic delivery where required by law, but withdrawal may delay or prevent completion of certain transactions.
11) Accounts; Security; Access
Some features require an account. You agree to provide accurate information and keep it updated. You are responsible for maintaining the confidentiality of your credentials and for all activity under your account.
We may suspend, restrict, or terminate access if we reasonably believe there is fraud, abuse, unauthorized access, or a violation of these Terms.
12) Permitted Use; Prohibited Activities
You agree not to use the Site unlawfully or in a way that could harm the Site, us, our Service Providers, or others. Prohibited activities include, without limitation:
• Attempting to gain unauthorized access to accounts, systems, APIs, or data
• Scraping, crawling, reverse engineering, or extracting pricing/eligibility logic at scale without written permission
• Republishing, redistributing, or reproducing any rate, pricing, or eligibility information obtained from the Site, which is strictly prohibited
• Interfering with security or performance, introducing malware, or attempting to bypass rate limits
• Submitting false information, impersonating others, or facilitating fraud
• Circumventing or attempting to circumvent access controls or authentication measures
13) Intellectual Property
The Site and its content (text, graphics, logos, images, layout, software, and underlying structures) are owned by or licensed to Seller and/or its licensors and Service Providers and protected by intellectual property laws.
You may view and print pages for your personal, non-commercial use. You may not copy, reproduce, distribute, modify, or create derivative works from Site content without prior written permission, except as permitted by law.
14) Trademarks; Nissan Marks; Independence
Names, logos, and marks displayed on the Site are trademarks of Seller or their respective owners. Nothing in these Terms grants a license to use any trademark without written permission from the owner.
Nissan Marks. The Nissan names, logos, product names, feature names, and slogans are trademarks owned by or licensed to Nissan Motor Co., Ltd. and/or Nissan North America, Inc. © Nissan North America, Inc. All rights reserved. Materials contained on the Site may not be used or reproduced without written permission from Nissan North America, Inc.
Independence; No Affiliation. The Site is independently owned and operated by Nissan of Santa Rosa and is not affiliated with, endorsed by, or sponsored by Nissan North America, Inc. or Nissan Extended Services North America. Any Nissan marks are used by Seller within the scope of its authorization as a franchised Nissan dealer.
15) Third-Party Services and Links
The Site may integrate or link to third-party services (“Third-Party Services”). Third-Party Services are not controlled by us, and your use of them may be subject to their terms and policies. We and our Service Providers are not responsible for Third-Party Services, including availability, security, accuracy, or content.
16) Communications and Submissions
If you submit information through the Site (for example, feedback, support requests, or form entries), you grant us and our Service Providers the right to use that information to operate the Site, provide support, comply with legal obligations, prevent fraud, and improve services. Personal information is handled as described in the Privacy Policy.
17) Privacy
Your use of the Site is subject to the Privacy Policy.
18) System Logs and Audit Records
To operate, secure, and support the Site, the Seller and our Service Providers may generate and retain operational records and technical logs (“System Logs”). System Logs may include, where applicable:
• account and authentication events (e.g., sign-in attempts, password resets, verification outcomes);
• device, browser, and session identifiers;
• IP address and approximate location derived from IP;
• timestamps and event history (e.g., page interactions, checkout steps, form submissions);
• fraud and security signals;
• technical diagnostics (e.g., error reports, performance metrics); and
• records of electronic presentation, acceptance, and signing workflows (e.g., consent, acknowledgments, e-signature events, and document delivery/access events).
System Logs may be used for legitimate business purposes such as: operating the Site, providing customer support, preventing fraud and abuse, protecting the integrity and security of accounts and transactions, complying with legal obligations, enforcing these Terms, and investigating or resolving disputes (including chargebacks and arbitration). System Logs may be shared with the Seller and applicable Service Providers as needed for these purposes.
Personal information (if any) contained in System Logs is handled as described in the Privacy Policy.
19) SMS/Text Messaging (Authentication and Account Security Only)
If you opt in to receive text messages, you agree that we may send SMS messages for account authentication and security (e.g., verification codes, password resets, sign-in confirmations).
• Consent required: SMS is opt-in and is not used for marketing.
• Frequency: Varies and is typically limited to authentication events you initiate.
• Rates: Message and data rates may apply.
• Opt out: Reply STOP to cancel. If you opt out, some account security features may require alternative verification methods.
• Help: Reply HELP for automated assistance where available.
• Carriers: Carriers are not liable for delayed or undelivered messages.
20) Force Majeure
We and our Service Providers will not be liable for any delay or failure to perform resulting from causes outside reasonable control, including internet or hosting outages, third-party service failures, acts of God, natural disasters, labor disputes, war, terrorism, civil disturbances, governmental actions, or widespread telecommunications failures.
21) Disclaimers
The Site is provided on an “AS IS” and “AS AVAILABLE” basis. To the maximum extent permitted by law, we and our Service Providers disclaim all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.
We and our Service Providers do not guarantee that the Site will be uninterrupted, error-free, secure, or free of harmful components, or that content is complete, accurate, or current.
22) Limitation of Liability
To the maximum extent permitted by law, we and our Service Providers (and their respective affiliates, contractors, licensors, and suppliers) will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, revenue, data, goodwill, or business interruption, arising out of or related to your use of (or inability to use) the Site.
Nothing in these Terms limits liability to the extent such limitation is prohibited by applicable law.
23) Indemnification
You agree to indemnify and hold harmless us and our Service Providers (and their respective affiliates, contractors, licensors, and suppliers) from and against claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising from: (a) your use or misuse of the Site; (b) your violation of these Terms; (c) your violation of applicable law; or (d) your infringement of any rights of another.
24) Arbitration Agreement and Class Action Waiver (JAMS)
PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR RIGHTS.
A) Agreement to Arbitrate. Except as expressly provided below, you and the Seller agree that any dispute, claim, or controversy arising out of or relating to the Site, these Terms, your account, communications, or any transaction initiated through the Site (“Disputes”) will be resolved by binding individual arbitration, rather than in court. This arbitration agreement also applies to Disputes involving the Seller’s and its Service Providers’ affiliates, contractors, licensors, and suppliers as intended third-party beneficiaries.
B) Informal Resolution First (Certified Mail Only). Before initiating arbitration, you agree to send a written Notice of Dispute by certified mail and attempt informal resolution. The Notice must be sent to the Legal Notice Address listed in Section 29 and must include: your name, the email associated with your account (if any), a description of the issue, and the relief you seek. If the Dispute is not resolved within 30 days of receipt, either party may initiate arbitration.
C) Administrator and Rules. Arbitration will be administered by JAMS under its applicable rules, as modified by these Terms. The arbitrator will have authority to decide issues of arbitrability and the interpretation and enforceability of this arbitration agreement, except that a court may decide the enforceability of the Class Action Waiver.
D) Location and Procedure. Unless you and the Seller agree otherwise, arbitration will be conducted in Santa Rosa, California, or by telephone/video where permitted. The arbitrator may award the same remedies that a court could award, but only to the extent necessary to resolve an individual claim.
E) Fees and Costs. Arbitration fees and costs will be allocated under JAMS rules and applicable law. Each party bears its own attorneys’ fees unless the arbitrator awards fees under applicable law.
F) Class Action Waiver. Disputes must be brought in an individual capacity only. You and the Seller agree not to bring or participate in a class, collective, consolidated, private attorney general, or representative action. The arbitrator may not consolidate claims or preside over any form of representative proceeding.
G) Exceptions. This arbitration agreement does not prevent either party from: (i) bringing an individual claim in small claims court (if it qualifies); or (ii) seeking injunctive or equitable relief in court for unauthorized access, misuse of the Site, or infringement/misuse of intellectual property.
H) Opt-Out (Certified Mail Only). You may opt out of arbitration by sending a written opt-out notice by certified mail within 30 days of first accepting these Terms to the Legal Notice Address listed in Section 29. Your opt-out notice must include your name and the email associated with your account (if any).
I) Severability (Arbitration Section). If the Class Action Waiver is found unenforceable, the arbitration agreement will be unenforceable only as to class claims, and class claims must be brought in court. If any other part is found unenforceable, the remaining portions will still apply.
25) Governing Law (If Arbitration Doesn’t Apply)
To the extent any Dispute is found not subject to arbitration, these Terms are governed by the laws of California (and applicable U.S. federal law), without regard to conflict-of-law principles. Any such court proceeding will be brought in the state or federal courts located in Santa Rosa, California.
26) Assignment
You may not assign or transfer these Terms (or any rights or obligations under them) without prior written consent. The Seller may assign these Terms in connection with a merger, acquisition, corporate reorganization, or sale of assets, or by operation of law.
27) Severability; Waiver
If any provision of these Terms is held unlawful, void, or unenforceable, the remaining provisions will remain in effect. Failure to enforce any right or provision is not a waiver of that right or provision.
28) Entire Agreement
These Terms, together with the Privacy Policy and any additional terms presented at checkout or within the customer agreement, constitute the entire agreement regarding your use of the Site and supersede prior or contemporaneous communications relating to the Site.
29) Legal Notices (Certified Mail Only)
All legal notices required under these Terms (including arbitration notices and arbitration opt-out notices) must be sent by certified mail to:
Nissan of Santa Rosa
Attn: Legal Notices
1275 Santa Rosa Ave
Santa Rosa, CA 95404